Account support
If you cannot sign in, reset your password, or access your profile, email [email protected] and include the email tied to your account.
Support
Answers, troubleshooting, and a direct line to the Empire Connect team.
Garage and community issues
If a build, post, image, or profile update is missing, send a screenshot, your device model, and a short description of what went wrong.
Meet check-ins and event questions
If a QR check-in fails or an event looks wrong, include the meet title, date, and what happened when you tried to check in.
Notifications and app links
If a notification, password reset, or other app link opens the wrong screen, include what you tapped and whether the app was already open.
Tell us what happened.
Email [email protected] for account help, garage sync issues, meet check-ins, notification or app-link issues, and bug reports.
What to include
- App version or build number
- iPhone model and iOS version
- Short description of the issue
- What you expected to happen
- Screenshots or screen recording if available
Common questions
How do I reset my password?
Use the “Forgot password?” option from the login screen. Follow the email link and return to the app to complete recovery.
Why is my vehicle not showing up?
Try refreshing the app, confirm you are on the correct account, and report the issue if a newly added build still does not sync.
Why didn’t a meet QR check-in work?
Make sure the QR code matches the correct event and that your camera permissions are enabled for Empire Connect.
Where do I report a bug?
Contact support with your device details, steps to reproduce, and screenshots or screen recordings if you have them.